Privacy Policy

Legal

Privacy Policy

Last updated: January 2025 · Efferty International Sdn Bhd

This Privacy Policy explains how Efferty International Sdn Bhd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1 Privacy Policy

When you visit our site or place an order, we may collect the following types of information:

Personal identification information— full name, email address, phone number, and shipping/billing address.
Payment information— processed securely through our payment gateway. We do not store full card details on our servers.
Device and browsing data— IP address, browser type, pages visited, time spent on pages, and referring URLs (collected automatically via cookies and analytics tools).
Order information— products purchased, order history, and correspondence related to your orders.

2 How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping and delivery.
Communicate with you about your order status, updates, and customer support.
Send you promotional emails and product news — only if you have opted in. You may unsubscribe at any time.
Improve our website, products, and customer experience based on usage data.
Comply with legal obligations and prevent fraudulent transactions.

3 Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

Remember your cart and preferences across sessions.
Analyse website traffic via tools such as Google Analytics.
Deliver relevant advertisements on third-party platforms.

You can control or disable cookies through your browser settings at any time. However, disabling cookies may affect certain features of our website.

4 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

Shipping partners— to deliver your orders (e.g., Poslaju, J&T, DHL).
Payment processors— to securely handle transactions.
Analytics providers— to help us understand how visitors use our site (data is anonymised).
Legal authorities— where required by Malaysian law or court order.

5 Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption for all data transmissions.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to keep your account credentials confidential.

6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for a minimum of 7 years for accounting and legal compliance purposes.

7 Your Rights

Under applicable Malaysian data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Opt out of marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

8 Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically to stay informed.

10 Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Efferty International Sdn Bhd

PT 15825, Jalan Sura Jetty, 23000 Dungun, Terengganu, Malaysia